The Brokerage Dispatch Support role is responsible for providing after-hours customer service. During the after-hours shift, this position oversees the daily freight management of all assigned accounts within the group and supports the Supply Chain Leaders and/or Account Managers in maintaining strong customer scorecard performance.

Type of work: On site

Schedule: 5 days a week - rotating shift - may include night shifts or weekends.

What we offer:

• Monthly Salary: 25k gross

• Monthly grocery vouchers in compliance with applicable tax regulations.

• Monthly phone allowance of MXN $1,200.

• Major Medical Expenses Insurance for the employee and eligible dependents.

• Life insurance.

• Savings fund with employer and employee contributions, paid annually.

Primary Job Duties:

• Use tools such as the TMS, rating systems, optimization platforms, and other resources as needed to create effective logistics solutions.

• Coordinate, track, and follow up on assigned customer loads to ensure all requirements are met, including on-time pickups and deliveries.

• Maintain clear communication with Account Managers, customers (as necessary), and shippers to provide load status updates.

• Keep the TMS accurate and up to date in all areas (operational, rating, etc.) to provide timely visibility and ensure loads are ready from an accounting standpoint.

• Build and maintain strong relationships with carriers through effective communication, meeting commitments, and conducting monthly feedback meetings.

• Prepare daily, weekly, and monthly customer reports in line with client requirements.

• Provide “spot” rate quotes upon customer request and arrange expedited transportation when needed.

• Follow all company policies and procedures outlined in the employee handbook, ensuring full understanding of its content.

• Perform additional after-hours duties as assigned.

Education and Experience:

• Bachelor’s degree required.

• Minimum of 1–2 years of relevant experience and/or training, or an equivalent combination of education and experience.

• Experience using a Transportation Management System.

• Proficient with Microsoft Outlook, Word, and Excel.

• Business-level English required.

Essential Skills:

• Strong planning and organizational abilities.

• Capable of handling multiple tasks simultaneously.

• Quality-focused and results-driven.