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Vendors Teamtailor

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Vendors Teamtailor
Customer Support/ Call Center · Malaysia · Fully Remote

Customer Success and Device Operations Coordinator

Add supporting text below the title (max. 160 characters).

If you have experience working in a Helpdesk environment and have a background in customer support, device procurement and management, user account administration, and general technical support, this opportunity could be a great fit for you!

Location: Malaysia
Work Schedule: Malaysia business hours
Employment Type: Full-time
Salary: Competitive salary aligned with the Malaysian market
Language Requirement: Strong English communication skills are essential, as you will be working with international teams and clients.

What will you do?

  1. Provide timely technical support and customer service.
    Manage the procurement, allocation, and administration of technology equipment.

  2. Create, modify, and maintain user accounts and Access permissions.
    Track and resolve requests and incidents through ticketing systems.

  3. Coordinate the device lifecycle, including deployment, maintenance, and recovery.

  4. Collaborate with internal teams to ensure an excellent end-user experience.

We're looking for candidates who have:

Previous experience in Helpdesk, IT Support, or Service Desk environments.
Strong customer service and communication skills.
Knowledge of hardware, software, and user account administration.
Excellent organizational, problem-solving, and proactive skills.
Conversational to professional English proficiency to interact with global teams.

Department
Customer Support/ Call Center
Locations
Malaysia
Remote status
Fully Remote
Employment type
Full-time
Customer Support/ Call Center · Malaysia · Fully Remote

Customer Success and Device Operations Coordinator

Add supporting text below the title (max. 160 characters).

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